With the new i-Vertix Troubleshooter module, you can quickly check the status of plugins and their output, and adjust them as needed, without having to test changes live every time. The built-in “Plugin Help” feature allows you to test thresholds and filters in advance, ensuring that your configuration is correct before it goes live.

The module significantly improves debugging. Most plugins now support debug and verbose modes, so you can see queried OIDs and their values in real-time. For REST API plugins, you can even view HTTP request outputs, including status codes and cookies. And the best part: all of this can be done directly from the Management GUI, without needing to access the Poller’s CLI.

Advanced Troubleshooting Tools:
For more in-depth diagnostics, additional tools are available. A simple ping shows whether the target system is reachable, traceroute reveals the path to the destination, telnet checks if a port is open, and tcpdump allows you to see which packets are arriving at the Central/Poller.

These tools help you identify and resolve issues faster. We provide a curated set of command-line tools, pre-configured with the most essential parameters, ensuring ease of use and enhanced security by only allowing whitelisted commands.

The features:

• Check plugin debug and verbose output
• Adjust thresholds and filters in real-time and preview results before exporting the configuration
• Retrieve host information or credentials from existing devices and apply them to a defined set of utility and SNMP commands
  
  Utility commands:
  
• ping
• traceroute
• nslookup
• telnet
• tcpdump
• wget
• curl
• route
• df
• lsblk
• top
• uptime
• chronyc
• snmp (snmpget, snmpwalk)

Additional Troubleshooting Tools:
By using these tools, you can diagnose network issues more efficiently and gain valuable insights. This reduces troubleshooting time and helps you identify the root cause of problems.

The value of the i-Vertix Troubleshooter lies in its ability to make the entire monitoring process more efficient and precise.

Here are the main benefits:

• Real-Time Troubleshooting without Live Tests:
  You can instantly check and adjust plugins and their configurations without the need to test changes directly in the live environment. This saves time and reduces the risk of errors.
• Pre-Test Thresholds and Filters:
  With the “Plugin Help” feature, you can ensure that thresholds and filters are correctly configured before they go live. This minimizes configuration errors and ensures a smooth implementation.
• Advanced Debugging:
  The Troubleshooter allows you to use debug and verbose modes, enabling you to view actual queries and their values in real-time. For REST API plugins, you can even monitor HTTP requests and responses, allowing for deeper analysis.
• User-Friendly Management GUI:
  Everything is controlled directly from the graphical user interface, without the need to access the command line. This makes the tool much more user-friendly for everyone involved.
• Advanced Troubleshooting Tools:
  You gain access to a set of useful network diagnostic tools (such as Ping, Traceroute, Telnet, tcpdump) that allow you to quickly and efficiently analyze network infrastructure.
• Optimized Workflows:
  By identifying and resolving many issues faster, the overall workflow is accelerated. Additionally, the need for trial-and-error processes is reduced.
• Increased Security:
  The pre-configured, secure command-line tools ensure that only whitelisted commands are executed, minimizing the risk of errors and security vulnerabilities.

Want to learn more?
Join our i-Vertix Academy Online Session on November 5th and get direct answers to all your questions!

Register here

Link to i-Vertix Guide:
For more details on troubleshooting methods, check out our i-Vertix guide:
https://i-vertix.guide/monitoring/monitoring-resources/troubleshooting