How important is business observability?

The complexity of the IT infrastructure

The IT world is no longer easy, management is becoming more and more challenging and its complexity is increasing due to the huge amount of technologies that surround us. IT teams receive multiple reports every day: for example, that a customer’s internal network is inaccessible, or that general slowdowns have been detected and disk space-related issues are causing a down of the servers,

which can lead to systems to stop and to a waste of costs and resources. The main question here is: “how much can cost a company to stop?”

Moreover, according to recent market analysis, the adoption of hybrid infrastructures with a mix of on premise, legacy, cloud and multicloud technologies and services is bound to accelerate in Europe as well, consequentially increasing management complexity even more. IT team can anticipate changes within the infrastructure, but they can’t really know whether something will go wrong.

Many monitoring solutions come with constraints and gaps in monitoring new technologies (e.g., cloud, edge, SD-WAN). They have little or no ability to support IT automation and the integration with other ITOps tools is often expensive, not to mention that most of them are not sufficiently scalable and degrade when monitoring becomes intensive.

Observability and strategies

Monitoring tools play an essential role in enabling ITOps team to do everything they need to analyze and resolve incidents quickly. There are several different approaches to monitoring. What is important to know is that it is not enough to just monitor the infrastructure or the the application uptime. Such an approach creates too many visibility gaps when systems go down.

Companies invest in monitoring tools because they want to obtain a certain level of visibility of their infrastructure. The first prerequisite for deep monitoring visibility is complete observation of all layers of the infrastructure. A monitoring strategy focused on observability will align DevOps and SecOps to achieve the same goal: a better digital experience and business continuity.

This strategy simplifies the analysis of data coming from multiple sources. Moreover, a strong observability makes the incident management more efficient and the anomalies detection faster.

There are also other strategies that the ITOps teams should follow:

  • Prioritize incident resolution with a relevant dashboard that tracks performances and business indicators in real time
  • Ensure that different tools and back-end systems can seamlessly integrate with each other, so that people can leverage data to create consolidated dashboards that can be used across the organization
  • Improve the user’s experience, using new features to create a feedback loop between the customer experience and the back-end. Monitoring the pre-production environment helps identify automation opportunities for DevOps processes.
  • Smartly configure software, optimizing discovery and metrics acquisition processes across the entire network, eliminating the complexity where the infrastructure changes frequently.
  • Automate, in order to simplify and accelerate IT process that nowadays are slow, time consuming, repetitive and, as a result, expensive.

How i-Vertix boosts your observability

The i-Vertix IT Network Management solution monitors every single part of IT involved in the delivery of business processes. This means, several different elements. It monitors the IT resources that are located in the public cloud, whether they are SaaS applications or Amazon AWS, Microsoft Azure or Google Compute IaaS platforms. It monitors on-premises legacy appliances that still run decades-old applications, along with private cloud microservice clusters that support newly developed business applications.

i-Vertix also monitors appliances at the edge of the network, where business transactions take place and devices are connected. Wi-Fi, SD-WAN and edge computing all participate in creating innovative and competitive user experiences.

Our solution fits into the observability stack by providing knowledge of the infrastructure that every business service depends on and allows to collect all kinds of data that could ultimately be useful to understand business performances.

Investing in i-Vertix and following these steps provide a path to successfully building your own enterprise observability stack:

  1. Leverage automation to integrate monitoring directly into your IT platform
  2. Implement service mapping for or business-critical services
  3. Integrate i-Vertix at the heart of your IT operations stack

i-Vertix controls the activities. Business performances are what really matter, infrastructure monitoring is where it all starts. The world revolves around IT: no IT means no business. The i-Vertix solution is part of your strategy, ensuring continuous innovation and development of new features that enable you to improve your experience and grow your business.

For further information you can contact us at, we will be glad to discuss your personal situation and find the solution that best fits your needs.